Leadalise

Refund Policy

Refund Policy

Last updated: 21 July 2026

This Refund Policy applies to subscriptions purchased for Leadalise (the "Service"). It should be read together with our Terms of Service and, because Paddle.com Market Limited acts as our Merchant of Record, Paddle's Buyer Terms and Refund Policy.

Because Paddle is the merchant of record for all purchases, Paddle processes payments and refunds on our behalf, and Paddle's own policies govern the mechanics of how a refund is issued (payment method, timing, currency conversion).

1. Subscription Charges

  • Subscriptions bill in advance for each billing cycle (monthly or annual, per your selected plan) and renew automatically unless cancelled before the renewal date.
  • Cancelling a subscription stops future renewals but does not automatically refund the current, already-paid billing period, except as set out below.

2. Standard Refund Window

  • New subscribers: If you are dissatisfied with the Service within 14 days of your first paid subscription charge, you may request a full refund of that charge.
  • Renewals: Automatic renewal charges are refundable within 14 days of the renewal date if you did not consume metered features (e.g., generating reports using that period's credits) during that period, consistent with Paddle's Buyer Terms.
  • Design-partner / pilot plans: If you are on an introductory or design-partner pilot rate, refund eligibility is as agreed in your pilot terms, defaulting to the standard window above if not otherwise specified.

This Refund Policy describes our own commitments as the software provider. It does not reduce or override any refund or statutory withdrawal rights you have under Paddle's Buyer Terms or under applicable law; where those provide broader rights, they prevail.

3. Non-Refundable Items

  • Credits already consumed to generate AI-powered buying-intent reports are non-refundable once the underlying report has been generated, as the associated compute and third-party API costs have been incurred.
  • Partial-month refunds are not provided for mid-cycle cancellations outside the windows above.
  • Seats and other add-ons are billed for the full period you have already paid for. Adding an extra seat mid-cycle is charged on a pro-rata basis for the remainder of the current period; removing a seat or other add-on stops the charge from your next renewal but is not refunded and does not create account credit for the remainder of the paid period, as the associated capacity was allocated to you for that period.
  • Discounted, promotional, or annual-plan charges beyond the applicable window above are non-refundable except where required by law.

4. Exceptions Required by Law

Where applicable consumer protection law grants a mandatory right of withdrawal or refund (for example, certain EU/UK consumer-distance-selling rules), we honor those rights regardless of the windows above. Because our subscribers are generally business customers acting in a professional capacity (B2B), consumer withdrawal rights may not apply, but we will assess each request against applicable law.

5. Service Issues

If the Service is materially unavailable or defective due to an error on our part (e.g., extended outage, failure to deliver paid functionality) for a meaningful portion of a billing cycle, we will, at our discretion, issue a prorated refund or credit for that period, regardless of the standard window.

6. How to Request a Refund

  1. Contact support@leadalise.com with your account email and the reason for the request, or use Paddle's buyer portal (link provided in your purchase receipt).
  2. We will review the request against this Policy and respond within 5 business days.
  3. Approved refunds are issued by Paddle to your original payment method. Processing times depend on your bank/card provider and are outside our control.

7. Disputes and Chargebacks

Please contact us before filing a chargeback with your bank — most billing issues can be resolved faster directly. Chargebacks filed without first contacting us may result in suspension of your account pending resolution, consistent with Paddle's buyer terms.

8. Changes to This Policy

We may update this Refund Policy from time to time; the version in effect at the time of your purchase governs that transaction unless a more favorable policy applies retroactively at our discretion.

9. Contact

Refund and billing questions: support@leadalise.com Operator: Yertay Kemelbekov, an individual trading as Leadalise · Almaty, Republic of Kazakhstan · https://leadalise.com